My history is showing that I cancelled my account but I never did. I did however get a new debit card but I updated that. I have never received an email stating that my old card was charged but declined. I had 188 credits and now they are all gone. I have started my gold membership again but was wondering if I could get my points back
I recommend reaching out to Customer Support - they will be able to look into your account to see what happened!
You can reach them by emailing firstname.lastname@example.org