Not credited with the extra 10 Plus points per month

Hi there,

As an incentive to re-subscribe to the Plus Membership, I was offered an extra 10 Plus points per month (for 3 months in a row).

I received my extra 10 Plus points last month but I did not receive them for my renewed subscription this month (my Plus subscription was renewed yesterday).

Can you please look into this and fix it?

Thank you and Best Regards,


Hi Helen. I’m so sory to hear you haven’t received your points!
Can you write into support and we will take a look into this for you -

Done! Thank you, Stephanie.



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You’re very welcome :slight_smile: