This purchase is for a digital file ONLY, NO physical product will be shipped. Due to the instant nature of file delivery, NO REFUNDS will be given. If you have issues, please contact us so we can help. You will receive the following file formats:
Files can be used with personal cutters such as cricut or Silhouette, as well as other cutter/plotter brands such as Roland or Graphtec, with appropriate software.
**SVG files will only work with the “designer” edition of the Silhouette Studio software. All our files also include the DXF version, so if you do not have the designer edition, you can just use the DXF version.**
By purchasing this file, you have permission to use the file for personal or small business use. File is NOT licensed for mass production (more than 200 sales of finished products using this file), or to be resold in any way. Files are not to be sold, transferred/shared, or altered to create new designs for sale. File CANNOT be digitized for rhinestone or embroidery, as seller retains the right to digitize at a later time.
1. Do you do custom designs?
We do not create individual, one-off designs, however, we do have a running list of suggestions! Please contact us with your design ideas.
2. What if I accidentally purchase the same file twice?
We do not offer refunds on purchases, however, if you can provide us with your order numbers for both purchases, we would be happy to send you an alternate file of equal or lesser value.
3. I can’t get the files to open – what do I do?
All our files are compressed into a “zip” file. You will need to download the zip folder, then extract all files. Your folder will now contain each version of the file. Choose the file type you need, and import into your program!
4. I LOVE the fonts in your design! What fonts do you use?
We LOVE to be helpful to your customers, however, we do not share font names or resources.
5. If I have issues, how quickly will you respond to my inquiry?
Our business hours are M-F, 8am-5pm. We also run a very busy “finished product” website, so we answer questions typically at the end of the day after orders are filled. It may take up to 24-48 hours for a reply, so please be patient!